All Bookings are confirmed, and agreed to by the renter, under the following conditions;

 

  • Check-in time is 2:00 pm. Check-out time is 10:00 am
  • Final payments must be paid on or prior to arrival. Bank Transfers must be made two days before arrival and we do not accept checks.
  • The behavior of you, or any of your guests, does not unreasonably affect other guests.
  • That you and all your guests refrain from excessive noise and are off the balcony by 11:00 pm.
  • That if you have requested a specific apartment we will make every effort to meet that request but specific apartments are not guaranteed.
  • The apartment will be left in the same condition as on entry. Any damage, breakages, Carpet Cleaning or problems that need to be fixed are the responsibility of the renter and are to be paid in full by the person making the booking.
  • Please put all rubbish and recycling in the bins across the driveway from the office/reception.
  • Cars are only parked in the spots marked with your apartment number or spots marked with a V.
  • Refunds are not given for days not used on your booking once you have check-in.
  • Please return key cards back to reception upon your departure.
  • There is no smoking in the apartments, a cleaning fee will be charged if the smell of cigarette, cigar, pipe or other products smoke is in the apartment.
  • Additional charges will be incurred if you have more people staying in the apartment than the stated occupancy; 2 bedrooms-4 people, 3 bedrooms-6 people, and 4 bedrooms-8 people. Unless previously agreed with the manager.
  • The Games room is used for functions and may not always be available to all guests.
  • Cancellations will incur a 30% charge if they are canceled 14 days or less from the check-in date.
  • Credit Cards incur a 1.4% surcharge
  • School leavers are not allowed at Avoca Palms Resort and will be kicked out, there are no exceptions.
  • As Manager’s we reserve the right to terminate your booking if we deem that you or your guests; are school leavers, or that the behavior of you or your guests as unacceptable, no refunds will be provided.
  • Avoca Palms Resort is a Self-Catering resort, we provide linen, towels, and sundries but do not; clean, provide additional linen, towels, or sundries during your stay.
  • Avoca Palms Resort supply sundries that will last a few days. You will need to bring your own if you are staying longer.
  • We do not supply beach or hand towels
  • Avoca Palms Resort does not have lifts.
  • Pets are not allowed in rental apartments.